Terms
Terms of Service
These terms apply to all work by OROS Agency, the sole proprietorship of Daniel Orosz: websites, automation, maintenance and photography. If your quote or agreement says something different, the quote or agreement applies.
1. Who provides the service
OROS Agency (sole proprietorship, Daniel Orosz), KvK 98242482, VAT ID NL005319090B91, Kievitstraat 25, 6469 XX Kerkrade, Netherlands. Contact: info@oros.agency, phone and WhatsApp +31 6 34 83 61 18. More details are on the Legal page.
2. Quote and price
- Before I start, you receive a quote or written proposal with the work, the price and the planning.
- Work starts only after your approval, by email or signature.
- Prices for businesses exclude VAT (BTW). The invoice shows VAT separately.
- Work outside the agreed scope is agreed first, with its own price.
3. Payment
- For a project you usually pay 50% in advance. The other 50% is due after delivery, once you have approved the result.
- If the quote states a different split, for example per phase, that split applies.
- A photo shoot is paid after the shoot, without an advance (see section 8).
- Invoices are due within 14 days of the invoice date, unless the quote states a different term.
- You pay by bank transfer (IBAN) or online via Mollie or Stripe. Bank details are shared on the invoice only.
- Care and other ongoing management are invoiced monthly.
- If an invoice is overdue, I may pause the work until payment is received. For businesses, statutory commercial interest applies to late payment.
- Delivered work remains the property of OROS Agency until everything is paid.
4. Execution and delivery
- I start after your approval and after receiving the advance payment.
- The planning is in the quote, in working days. You provide the information, texts, images and access needed on time. If they arrive later, the planning moves with them.
- Before anything goes live, you can review the result and give feedback. Anything within the agreed scope that is not right, I fix.
- The work is delivered once you have approved it or it is live with your approval.
5. Care and management: term and cancellation
- Care (ongoing support, from €99 per month excl. VAT) and management of an automation have a minimum term of 3 months.
- After that they continue per month. You can cancel with 1 month notice.
- To cancel, email info@oros.agency. You receive a confirmation with the end date.
- On that end date, the service and the monthly invoice stop.
6. Cancelling a project
You can cancel an assignment at any time by email. If you have already paid the advance, I keep part of it in proportion to the work already done, with a minimum of 15% of the order amount. I refund the rest of the advance.
If you are a consumer and withdraw within the statutory withdrawal period, this 15% minimum does not apply. Point 9 applies instead.
7. Refunds
My work is mostly one-off custom work. Refunds are therefore limited to these cases (for photography, see section 8):
- Not delivered. If a paid service can be shown not to have been delivered, I refund the amount for that part. If we disagree about this, an independent external review can decide.
- Not happy with the result. I first fix what is not right within the agreed scope. If we cannot solve it together, we look for a solution. In some cases a partial refund is possible.
- I do not keep my commitments. If I miss the agreed deadline or other obligations of the agreement, I refund what you paid, minus the costs already made.
Request a refund by email to info@oros.agency, with your invoice number and the reason. You get an answer within 2 working days. An approved refund is paid within 14 days, via the same payment method.
8. Photography
- You pay for a photo shoot after the shoot. Nothing is paid in advance.
- If the shoot does not take place, you pay nothing. If you have already paid, you get the full amount back, minus costs already made, such as travel costs if I was already on my way.
- If the shoot is shorter than agreed, for example 1 hour instead of 2, I refund the part not delivered pro rata.
- If you are not happy with the quality of the photos, email info@oros.agency. I look for a solution with you: I edit the photos again or do a new shoot free of charge.
- If we cannot solve it together, you can file a complaint or have an independent external review done. If it shows the quality is insufficient, I refund part of the amount. How much, we agree together.
- Not liking the photos is not in itself a reason for a refund. If the shoot was carried out in full and on time and you received your photos, there are no grounds for a refund.
9. Consumers
If you do not buy for your business and conclude the agreement online or at a distance, Dutch law gives you 14 days to withdraw. During that period you can withdraw by email without giving a reason.
- I start after the withdrawal period. If you withdraw within the 14 days, you pay nothing and get back what you already paid within 14 days.
- You want me to start earlier. Then I ask for your explicit consent in advance, in the quote or by email. If you withdraw after that, you only pay for the part performed up to that moment, in proportion to the total price. The 15% minimum from point 6 does not apply.
- The service is fully completed. Your right of withdrawal only lapses if I have fully performed the service, and you gave explicit prior consent to start within the withdrawal period, and you confirmed that you know you lose the right of withdrawal once the service is fully performed.
Prices for consumers include VAT.
10. Complaints and governing law
Send a complaint by email; you get an answer within 2 working days. Dutch law applies to these terms and to our agreements.
Questions about these terms? Email info@oros.agency.